Question 1

How do I schedule an appointment?

Accepted Answer

You can request an appointment through our website, call our office, or email our administrative team. Visit our scheduling page ()to request an appointment, or our team page ()to learn more about our clinicians and schedule with a clinician directly.

Question 2

Do I need a referral?

Accepted Answer

In general, no. A referral is not required to begin therapy, though some insurance plans may require one for coverage. Please check with your insurance carrier prior to receiving services.

Question 3

Do you offer in-person and telehealth sessions?

Accepted Answer

Yes. We offer both in-person appointments at our Milford and Brighton office locations, and secure telehealth sessions for anyone residing in the State of Michigan.

Question 4

Do you accept insurance?

Accepted Answer

We accept many major insurance plans including Aetna, Blue Cross Blue Shield, Blue Care Network, Cofinity, First Health Network, HAP, McLaren, Meridian, Molina, Priority Health and United Healthcare. We also work with some employee assistance programs (EAP's). Please check with your insurance carrier to see if we are in network, or use our contact form ()to see if we are in network with your insurance carrier.

*We currently do NOT accept Medicare

Question 5

What if you don’t take my insurance?

Accepted Answer

We offer private-pay options and can provide a superbill for possible out-of-network reimbursement.

Question 6

How much does therapy cost?

Accepted Answer

If using insurance, cost would depend on insurance coverage, and any applicable deductibles, co-insurance, or co-pays. If you are paying for services without using insurance, costs can vary by provider and services rendered. Costs are typically anywhere between $130-$225 per session. Our practicum students offer lower fee sessions at $30 per session.

Question 7

What issues do you treat?

Accepted Answer

We work with children, adolescents, and adults experiencing anxiety, depression, trauma, stress, relationship concerns, life transitions, behavioral concerns, and more. To see our list of services offered, visit our services page.

Question 8

What types of therapy do you use?

Accepted Answer

Our therapists use evidence-based approaches such as Cognitive Behavioral Therapy (CBT), mindfulness-based interventions, humanistic therapy, and trauma-informed care.

Question 9

Can I choose my therapist?

Accepted Answer

Absolutely! Visit our team page to see our current therapists, read about their experience and education, and see what insurances they accept.

Question 10

What is your cancellation policy?

Accepted Answer

We require at least 24-hour notice for cancellations. Late cancellations or missed appointments may be subject to a fee.

Question 11

How long are sessions?

Accepted Answer

Standard sessions are typically 50–55 minutes. Extended sessions may be available depending on clinical needs.

Question 12

Is what I say confidential?

Accepted Answer

Yes. All services are confidential in accordance with HIPAA and Michigan law, with limited legal and safety-related exceptions that your therapist will review with you.

Question 13

How often will I attend therapy?

Accepted Answer

Most clients start with weekly sessions. Frequency may change based on goals and progress.

Question 14

How does online therapy work?

Accepted Answer

Telehealth sessions are conducted through our secure, HIPAA-compliant video platform accessible from your phone, tablet, or computer. You may have to download a HIPAA-compliant app, depending on the device you are using.

Question 15

What if I don’t feel comfortable with my therapist?

Accepted Answer

Your comfort is important. We welcome feedback and can help transition you to another provider if needed.

Question 16

Do you prescribe medication?

Accepted Answer

We do not prescribe medication, but we can collaborate with your primary care provider or psychiatrist if medication support is part of your care plan. We also have a few providers for any referrals if needed. We recommend discussing medications with your therapist to see if this would be clinically appropriate to add to your care plan.

Question 17

What if I am in crisis?

Accepted Answer

If you are experiencing an emergency, please call 911 or go to your nearest emergency room. You may also contact the Suicide & Crisis Lifeline by calling or texting 988.

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